Yes, we perform cleanup to already infected websites.
No, we do not provide one-time malware removal. All our plans include unlimited malware removal.
Yes, we do offer a full refund in case:
We handle all malware removal requests via our ticketing system. You are welcome to contact us on the following numbers if you still would like to speak to one of our representatives:
US +1 (323) 540-5642
IL +972 (0) 337-413-04
Please note that in case we are busy and not able to take your call, please leave a voice message, and we will get back to you as soon as possible.
Here at Quttera, we define a website in most of the cases by unique fully qualified domain name (FQDN).
Please note that we have an additional policy to a website definition for sites that use Content Management Systems (CMS) such as WordPress, Drupal, Joomla and others and treat a website based on unique CMS installation and setup.
Here are few examples to help you out to learn more about the additional policy:
A. The following website structure will require a dedicated license:
mydomain.com directs traffic to mydomain.com/subdirectory
B. The following website structure doesn't require a dedicated license since we will handle it as part of the main website:
mydomain.com/blog or mydomain.com/shop
C. The following website structure will require three licenses for your primary domain and the sub-domains since they will be pointing out to unique CMS installation on your backend:
mydomain.com, blog.mydomain.com, and shop.mydomain.com
If you have any additional questions, please do not hesitate to contact us on firstname.lastname@example.org
Please upgrade your ThreatSign! Plan to cover all the websites under your account/user.
We will scan all your websites since this is done automatically but malware removal and all the websites auditing won't be initiated, and we won't be able to assist with blacklist removal to other websites until you have the appropriate plan in place.
A license is required for every sub-domain (sub-domain.website.com) and an individual website structure. Please note that we remove/ clean malware from sub-directories (website.com/ sub-domain) located within the main root website. We do not clean/remove malware from other databases outside the main site and do not remove blacklist associated with a sub-domain that is not directly associated with the main website.
There are no additional fees and no hidden cost. The plan price you see is the price you pay.
All our prices listed in USD and the conversion rate will be automatically applied via our third-party e-commerce system.
Please submit a malware removal request via ThreatSign! Dashboard (at the bottom left corner). Once malware removal request is submitted, a support ticket will be assigned, and all the communication about the malware removal will be done via the support ticket. The ticket number and link are shown at the end of the submission as a confirmation, and it is also emailed to you by our support system automatically.
No, the setup is quick, simple and straightforward. Once registration is completed, you will be able to access your account via the dashboard. More details on how to operate your account are available here: ThreatSign! dashboard guide
The malware removal is done by accessing your website backend such as your website server.
The access is done via FTP/ SFTP and SSH. Once we have the login details to your site backend, we will be able to remove malware from your website.
Please note: if you are not familiar with your FTP/ SFTP and SSH details, please contact our support team, and we will help you out to obtain the details.
Yes, we provide support 7 days a week and 24 hours a day.
Please expect a delay during weekends and holidays as we have limited staff and malware researchers on duty.
No, we do not provide backup service. Please note that we do backup any file that we modify and/ or work.
The malware removal is automatic as well as manual, and sometimes the malware removal process may corrupt your site. Usually, a website is already broken/ damaged due to infection. Please note that our team includes experts from all the fields so please contact our support team via our ticketing system if you experience an issue with your website once malware removal process is completed.
In software, security vulnerability mainly refers to a bug or defect in program/application which allows cyber-criminals to execute malicious code that further downloads and execute malware.
The initial target of vulnerability exploit is to gain control over CPU of an attacked computer and further open a communication channel with the attacker (or dedicated server). In the majority of the cases, such connection is then used to download and execute malicious software on the invaded system.
In most of the cases, this is due to a server load. A large number of concurrent scan requests may affect the speed of the investigation. You can continue browsing our site or come back later and enter the same URL to check what is the status of its investigation.
After the URL is submitted, you can observe its status in the "Current status" field. When the content is being downloaded the status is changed to "Download". This stage of the process might take a while due to traffic limits or low download speed. Investigation time = download time + scan time.
In the majority of cases, this is due to the redundant spacing. Make sure you haven't added space before and/or after the URL string in the URL input box.
The free scanning web engine works totally from the outside probing and analyzing the same Web pages that your customers see. In other words, we scan a website externally only with our free web scanner and we only access to what is visible in a browser such as Internet Explorer, Firefox, Chrome, etc. If you have a hidden malware within your website system files or core files that don't render content on the browser, it will not report malicious activity.
If you still think that your website is infected with malware or hacked, please contact us at email@example.com. We can scan your website internally and perform a full manual audit of your site as well as clean any infection that our free scanner didn't point out.
At least one file is Malicious, and the rest are Clean or Potentially Suspicious or Suspicious or files of all three types. Malicious status assigned to files containing binary vulnerability exploits, PDF files containing malicious elements like embedded PE files and other known and/or "zero-day" threats.
|Malware scan reports by email|
|Malware scan reports by email|
Need help? firstname.lastname@example.org
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